Hybrid working success is about culture as much as it is about technology, says TelcoSwitch. As the pandemic rumbles on and additional work-from-home recommendations are issued by the government, what was once considered a temporary remote working situation has now evolved into a broader, more long-term concept of hybrid working. For unified communications and collaboration specialist TelcoSwitch, making a success of the hybrid approach means not just putting the right technology in place, but also ensuring that the overall workplace culture means leaders can effectively managed dispersed teams.
After a short period where employees were encouraged to return to their offices, current guidance now recommends that people continue to work from home throughout the winter if they can. For Russell Lux, CEO at TelcoSwitch, this should be an indicator for businesses to move past the sometimes-makeshift nature of remote working initiatives, to something more robust.
Lux said: “The world has gone through an enforced ‘trial period’ of remote working, which has been a valuable proof of concept both for employers and employees. From a tech standpoint, what leaders in IT and the wider business need to do now is go back and look at what was already implemented: did you deploy everything in a secure and compliant fashion, or are there holes in your strategy that could result in a costly data breach further down the line?
“While the technology challenge can present hurdles, it’s actually the cultural aspect of hybrid working that can pose the toughest problem to solve. Ultimately, making a hybrid approach work is as much about managing and supporting people as it is deploying a technology stack.”
To tackle this, Lux believes that training leaders in the cultural nuances of hybrid working will be essential. He added: “Every organisation now has a responsibility to ensure their leaders have the right training and processes to support colleagues operating from disparate locations for a percentage of their working week. This means not just mastering collaboration technologies and teaching staff how best to use them, but also being sensitive to the varying needs of each employee.”
“A solid culture always breeds high productivity and discourages the formation of silos, so you’ve got to be close with your teams. Implement daily team calls to help keep morale high, introduce buddy systems that encourage employees to check in on each other every day, and arrange activities at the end of the week that help people engage with their colleagues while switching off from the day to day.”